Privacy policy – Armored Heat mobile app and website

This Privacy Policy describes how Armored Heat (“Armored Heat”, “Armored Heat App”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our mobile application (the “App”) or when you visit, use our services, or make a purchase from armoredheat.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, app user, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

The Services include our Armored Heat mobile app for arm care, strength, mobility, and recovery, available in the Apple App Store and Google Play Store and powered by the Trainerize platform, as well as our website and online store hosted on Shopify.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site, update the “Last updated” date above, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us and which parts of the Services you use.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and App and how you use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details, including your name, address, phone number, and email.

Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information, including your username, password, security questions, and other information used for account security purposes.

Customer support information, including the information you choose to include in communications with us, for example when sending a message through the Services or when you contact us by email, phone, or other channels.

Health, fitness, and training information. Because Armored Heat is a training and arm care platform, you may choose to provide information about your physical condition and training when you use the App. This can include details about your sport and position (for example, pitcher, throwing arm, level of play); your workout and training history; completion of assigned programs and exercises; performance metrics such as throwing or pitching volume, velocity, strength numbers, range of motion, and test results; injury or surgery history; pain, soreness, or fatigue ratings; information about how your body feels before or after sessions; and photos or videos you upload related to your training or technique. Depending on where you live, this type of information may be considered “health data” or “health information” under applicable law.

If you participate in a program that is provided through a school, team, organization, facility, or coach, that organization or coach may also view and add training-related information about you in the App, such as program assignments, workout completion, or notes about your progress.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, software development kits, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and App and your account, including device information, browser information, information about your network connection, your IP address, device identifiers, app version, and other information regarding your interaction with the Services, such as pages or screens visited, links clicked, and time spent in the App.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify, which powers our online store, and Trainerize, which powers our mobile training app and related features.

Payment processors, who collect payment information (for example bank account details, credit or debit card information, and billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

Analytics, advertising, and marketing providers that help us understand how users find and interact with our Site and App and help us communicate with you.

If you choose to connect third-party health or fitness applications or devices to the App, we may receive certain health, activity, or training information from those services in accordance with your settings with those third parties.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section “Third Party Websites and Links” below.

How We Use Your Personal Information

We use your personal information for the following purposes, and for other purposes that are compatible with the context in which the information was collected.

Providing products and services. We use your personal information to provide you with the Services in order to perform our contract with you. This includes processing your payments, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating any returns and exchanges, and providing other features and functionalities related to your account.

When you use the App, we use your health, fitness, and training information to build, deliver, and adjust individualized or group programming; track your progress; monitor your workload, arm care, mobility, and recovery; provide feedback to you; and, where applicable, share appropriate information with your coaches or authorized staff at your organization so they can monitor participation and progress as part of your training program. We use this information only to operate, maintain, and improve the Services and to support your training and performance goals. We do not use your health data to serve targeted advertising.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. We may use non-health personal information such as contact details, purchase history, and Usage Data for these purposes, subject to applicable law.

Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you and service improvement. We use your personal information to provide you with customer support, respond to your inquiries, and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective Services, and to maintain our business relationship with you. We may also use personal information to analyze how our Services are used, develop new features, and improve existing ones.

Legal and compliance purposes. We may use your personal information to comply with applicable laws and regulations, to respond to legal requests, to enforce our terms and policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Cookies

Like many websites and apps, we use Cookies in connection with our Site and App. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify’s cookie policy at https://www.shopify.com/legal/cookies.

We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, to run analytics and better understand user interaction with the Services, to maintain security, and to help us deliver and measure the effectiveness of marketing communications. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons described in this Privacy Policy. Such circumstances may include the following.

Vendors and service providers. We may disclose personal information to vendors or other third parties who perform services on our behalf, such as information technology providers, payment processors, data analytics providers, customer support providers, cloud storage providers, fulfillment and shipping partners, email service providers, and platforms that help us deliver the App and its features, such as Trainerize.

Business and marketing partners. We may disclose certain personal information, such as identifiers, contact information, commercial information, and Usage Data, to business and marketing partners to provide services and advertise to you, in accordance with their own privacy notices and applicable law. We do not sell your health, fitness, or training information and we do not share your health data with third parties for their own independent marketing or advertising purposes.

Teams, schools, organizations, and coaches. If you access the Services through a school, team, organization, facility, or coach (for example where your account is associated with a team license), certain health, fitness, and training information you log in the App may be made available to your coaches and other authorized staff at that organization so they can monitor your participation, workload, and progress as part of your training or arm care program. The specific information shared may depend on how your organization has set up its program and the permissions configured in the App.

When you direct or consent. We may disclose information when you direct, request, or otherwise consent to our disclosure of certain information to third parties. Examples include shipping products to you through a carrier, using social media widgets or login integrations, or participating in optional features that involve third-party tools.

Affiliates and corporate group. We may disclose personal information with our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business and to provide the Services.

Business transfers and legal purposes. We may disclose personal information in connection with a business transaction such as a merger, acquisition, reorganization, sale of assets, or bankruptcy, and as needed to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Identifiers such as basic contact details and certain order and account information.
Personal information categories listed in the California Customer Records statute, such as basic contact details and certain order and account information.
Commercial information such as order information, shopping information, and customer support information.
Internet or other similar network activity, such as Usage Data.
Geolocation data such as locations determined by an IP address or other technical measures.
Health, fitness, and training information as described above, where provided by you in connection with the App.

These categories have been disclosed to vendors and service providers who perform services on our behalf, business and marketing partners (for non-health data), and affiliates, and, in the case of health and training information, to teams, schools, organizations, facilities, and coaches associated with your use of the App.

We have “sold” and “shared” (as those terms are defined in applicable law) certain categories of personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities. These categories include identifiers such as name, email address, and phone number; commercial information such as records of products or services purchased; and Usage Data. These categories have been sold or shared with business and marketing partners. We do not sell or share your health, fitness, or training data for targeted advertising or for third parties’ own marketing purposes.

We do not use or disclose sensitive personal information, including health data, for the purpose of inferring characteristics about you or in ways that are incompatible with the purposes described in this Privacy Policy, and we only process such information with your consent or as otherwise permitted by law.

Third Party Websites and Links

Our Site and App may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Children’s Data

The Services are not intended to be used by children. We do not knowingly collect any personal information about children under the age of 13 (or any higher age where a different age threshold applies under local law without verifiable parental consent). If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable technical, administrative, and organizational measures designed to protect the personal information we collect and store. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

You may have the right to access or know the personal information that we hold about you, including details relating to the ways in which we use and share your information.

You may have the right to request that we delete personal information we maintain about you, subject to certain exceptions.

You may have the right to request that we correct inaccurate personal information we maintain about you.

You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

You may have the right to ask us to stop or restrict our processing of personal information in certain circumstances.

Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before it was withdrawn.

You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our response.

You may manage certain communication preferences by using the unsubscribe option displayed in our marketing emails. If you opt out of promotional emails, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may be processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us using the following details:

Email: ryan@armoredheat.com

Mailing address:
Armored Heat
6870 West Blackhawk Drive
Glendale, AZ 85308
United States